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Engagement Manager ll B2B ll Knowlarity Communications ll Gurgaon

from 4 to 9 year(s) of Experience

Gurgaon/Gurugram

Not Disclosed by Recruiter

Posted: 51 days ago

Job Description

Roles and Responsibilities

Location: Gurgaon


You will be responsible for managing the relationship of Knowlarity high-end customers. Engage with the customer on a daily basis, manage and develop client portfolios. Your responsibilities include:


  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.

Desired Candidate Profile

  1. B.E / B.Tech (MBA is a plus)
  2. Understands deeply about integrations, APIs, API testing, databases, and reporting
  3. Customer-centric approach
  4. Excellent communication and reporting skills

Interested can apply at https://forms.gle/Brj4e4eBXrCZiBKaA


For any queries connect at swejal.kumari@knowlarity.com or www.linkedin.com/in/swejalkumari-recruiter-talentacquistion



Salary: Not Disclosed by Recruiter
Industry: Telcom, ISP
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Business Development Manager
Employment Type: Full Time, Permanent

Education:UG -B.Tech/B.E. in Any Specialization

Company Profile

Knowlarity Communications

Knowlarity is the largest provider of cloud-based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle Eastern markets in 2009 and today has more than 15,000 paying business customers in these markets. It helps the business grow its revenue faster with its proprietary customer communication technology platform SuperReceptionist. In the last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners, and 8 offices in India, Southeast Asia, and the Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital, and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.

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Contact Details

Contact Company:Knowlarity Communications

Address :AWFIS,7th Floor,Ambience Mall,Ambience Island, Nea, r Gate no. 4,NH-8, Gurgaon, , GURGAON, Haryana, India